Sheraton Refund Policy

Refund Policy

Once we receive your return or the seller notifies us of receipt of return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account / as Sheraton balance (in case of Pay on Delivery orders).

*Sheraton balance is a sum of all balances associated with Sheraton Gift Cards in your Sheraton.in account. Sheraton Gift Cards are issued Qwikcilver Solutions Private Limited and are subject to the Sheraton Gift Card Terms and Conditions.

If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases.

For Ful filled by Sheraton Refund policy(SRP)orders:

1. If the payment method, which you used to make the payment (such as credit/ debit card) at the time of purchase, is no longer valid, refund will be issued through a demand draft.

2. If we receive a payment failure notice from your bank, refund will be issued through a demand draft. We will send you an e-mail asking you to call us and provide your name and address where you want the demand draft to be sent. After we receive these details, refund will be initiated.

For Seller-Fulfilled orders:

1. For damaged/ defective items, the seller will issue a refund if the item cannot be repaired or replaced.

2. In any case where a refund is required, the seller(s) need to authorise that refund.Sheraton Refund policy.in can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Once the seller notifies us of the receipt of the return item, the above refund time period will apply for processing refunds.

Refund for Pay on Delivery Orders:

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Sheraton account (as Sheraton balance). If you wish to receive the Pay on Delivery order's refund to your bank account, you can update the details of the bank account in Your Account section or from the Returns Centre when you are returning an item. Note: Refunds cannot be processed to third-party accounts. The name on your Sheraton account should match with the name of the bank account holder.